SHIPPING DELIVERY POLICY
Last updated November 09, 2025

 

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://cosyly.co.uk/pages/terms-and-conditions-1.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Free uk shipping on orders over £50 and $100 USA shipping on Key Benefits of this structure: Encourages customers to spend £50+ to get free standard shipping Rewards higher spenders with free express delivery at £75+ for Uk and USA.
Shipping Fees
We also offer shipping at the following rates:

Standard UK Delivery
3-5 Business Days    Express UK Delivery
1-2 Business Days    Next Day Delivery (UK)
1 Business Day    
International Standard Shipping
7-14 Business Days
International Express Shipping
: 3-5 Business Days    Free Standard UK Delivery on orders over £50
__________
__________    __________    
__________
__________
__________    
__________

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

BLACK FRIDAY SPECIAL OFFER: 🎁 FREE Standard UK Delivery on all orders over £40 🎁 FREE Express UK Delivery on orders over £75 DELIVERY INFORMATION: • Standard UK Delivery: 3-5 business days • Express UK Delivery: 1-2 business days • Next Day Delivery: Order before 2pm for next day delivery (UK mainland only) • International Delivery: 7-14 business days (Standard) or 3-5 business days (Express) IMPORTANT NOTES: • All orders are processed within 1 business day • You will receive tracking information via email once your order ships • Delivery times are estimates and may vary during peak periods • For Christmas delivery, please order by [add your cutoff date] • International customers may be responsible for customs duties and taxes RETURNS: • 30-day return policy on all items • Items must be unworn and in original condition with tags attached Questions? Contact us at [getthelooktrendy@gmail.com] and we'll be happy to help!

DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Free uk shipping on orders over £50 and $100 USA shipping is valid on international orders.

For information about customs process:
Email Getthelooktrendy@gmail.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?
SHIPPING RESTRICTIONS: We currently ship to most countries worldwide, however we DO NOT ship to the following: COUNTRIES WE DO NOT SHIP TO: • Countries under international trade sanctions • High-risk fraud locations (as determined by our payment processor) • Remote islands or territories with unreliable postal services UK RESTRICTIONS: • We ship to all UK addresses including Northern Ireland • Some remote Scottish islands may experience longer delivery times • PO Box addresses accepted INTERNATIONAL RESTRICTIONS: • We cannot ship to military bases (APO/FPO addresses) • Some countries may have restrictions on textile imports - please check your local customs regulations PRODUCT RESTRICTIONS: • All our products comply with UK and EU safety standards • We do not ship hazardous materials or restricted goods ADDRESS REQUIREMENTS: • We cannot deliver to incomplete or incorrect addresses • A valid phone number must be provided for courier contact • Residential and business addresses accepted If you're unsure whether we can ship to your location, please contact us at support@cosyly.co.uk before placing your order.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

ADDITIONAL SHIPPING INFORMATION:
ADDITIONAL SHIPPING INFORMATION: ORDER TRACKING: • All orders include tracking information sent to your email • Track your parcel in real-time through our courier's website • Contact us if you haven't received tracking within 24 hours of dispatch PACKAGING: • All items are carefully packaged to ensure they arrive in perfect condition • We use eco-friendly packaging materials wherever possible • Discreet packaging available upon request DELIVERY ISSUES: • If your parcel is marked as delivered but you haven't received it, please check with neighbors and safe places • Contact us within 48 hours if your order hasn't arrived • We will investigate with the courier and resolve the issue promptly INCORRECT OR DAMAGED ITEMS: • Inspect your order upon delivery • Report any damage or incorrect items within 48 hours • We will arrange a replacement or refund at no cost to you • Photos of damaged items may be required CHRISTMAS & PEAK SEASON DELIVERY: • Order by [add your cutoff date] for guaranteed Christmas delivery • During peak periods (Black Friday, Christmas), please allow extra time for processing • We recommend ordering early to avoid disappointment CONTACT US: For any shipping questions or concerns, please email us at support@cosyly.co.uk We aim to respond within 24 hours during business days. Thank you for shopping with Cosyly!

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://cosyly.co.uk/pages/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Online contact form: http://www.cosyly.co.uk/contactus